Privacy Policy

What this website collects

If you send a message through the contact form, we receive your name, email, phone number (if provided), and your message so we can reply.

If you buy something, our payment provider collects your name, email, billing details, and payment method. We receive a record of the purchase — never your full card number.

What this website never collects

Checkout and this website are not used for clinical information. Please never enter diagnoses, symptoms, medications, or clinical history at checkout or in a contact message.

Clinical information is collected only in the secure, HIPAA-compliant intake and records platform used for treatment.

How information is used

To respond to your inquiry, schedule and deliver services, process payments, deliver purchased resources, and meet legal and professional obligations.

We do not sell your information, and we do not use it for advertising.

Service providers

We use trusted providers for website hosting, email delivery, payment processing, scheduling, and clinical records. Each receives only what it needs to do its job.

Your choices

You can request a copy of the information we hold about you, ask for corrections, or ask us to delete non-clinical information. Clinical records are retained as required by Florida law and professional standards.

Email aileen@virtualtherapyfl.com or call (305) 330-2936 with any privacy question.