FAQ
Frequently asked questions
Payments, policies, ESA evaluations, and digital resources — answered plainly.
How do I pay for a session?
You can book through insurance-friendly platforms, or choose private pay. For private pay, reserve your time on the secure calendar and then pay securely online. Payment covers the clinician's reserved time.
What does a session cost?
Private-pay individual sessions are $100 (up to 30 minutes), $175 (up to 45 minutes), and $225 (up to 60 minutes). Couples and family sessions are $225 for up to 60 minutes. ESA evaluations are $150.
Is my clinical information collected at checkout?
No. Checkout collects only your name, email, and payment details. Clinical information and required intake documentation are collected separately from payment information using the practice's secure intake process.
Does paying confirm me as a client?
No. Payment reserves clinician time. Clinical acceptance happens after intake and the first appointment. If a different level of care is more appropriate for you, your payment is refunded in full.
Will I be guaranteed an ESA letter?
No. ESA recommendation letters are never guaranteed. A letter is issued only when, in the clinician's professional judgment, an Emotional Support Animal is clinically appropriate following a comprehensive evaluation.
What happens if I need to cancel?
Cancel or reschedule at least 24 hours ahead for a free rebooking or a full refund. Late cancellations and missed appointments are charged in full.
How do digital resources get delivered?
Immediately after your payment is confirmed, a private, time-limited download link appears on the success page and is also emailed to you. Links are never public.
Can I share a resource I bought?
Resources come with a personal-use license. Resale, redistribution, reproduction, and public uploading are not permitted.
Are resources available in Spanish?
Many are. Each resource lists the languages it is available in, and the whole website can be viewed in English or Spanish.
Do you see clients outside Florida?
No. Sessions and evaluations are available only to clients physically located in Florida at the time of the appointment.
Still have a question? Contact Me